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PostPosted: Mon Aug 04, 2014 9:44 am 
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Joined: Thu Jul 31, 2014 11:37 am
Posts: 4
Bump - :/

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PostPosted: Tue Aug 05, 2014 3:46 am 
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Joined: Wed Jul 16, 2014 1:25 am
Posts: 20
bump unless sword comes back this wont be fixed.

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PostPosted: Fri Aug 08, 2014 7:17 am 
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Joined: Sat Jun 06, 2009 12:38 am
Posts: 546
Looking into this.

1.) Personal records are currently being re-calculated for all users, so that should be back to normal soon.
2.) If your profile is having any issues, make sure you have at least 10 IP views, then wait a day after obtaining the 10th IP view and your profile should be tracking again.

If your issue doesn't fall into the above two cases, post more details below so I can look into it. Provide a link to your RuneTrack profile as well.

Thanks.

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PostPosted: Fri Aug 08, 2014 2:21 pm 
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Joined: Tue Jul 29, 2014 9:13 am
Posts: 10
Tysm Sword! I think if you just link our previous username's runetrack with our current username's runetrack it will be fixed? Hopefully...
I can still follow my old usernames as it says _______ has been changed to _______ until it says the one I had before my current one, then it says
Lanabug's xp cannot be tracked because this account does not appear on the RuneScape hiscores.
as if I'm a nonmember. It's weird because even after I changed my name to what it currently is (La_n_a) my runetrack page was working fine, it recognized my name as the same person as before. Then it didn't reset one week and I ended up having to start over :( All that's left is my days tracked currently at 1,266 - http://runetrack.com/profile.php?user=la+n+a

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PostPosted: Sat Aug 09, 2014 6:10 pm 
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Joined: Sat Aug 09, 2014 6:08 pm
Posts: 1
My profile for Fattylicious has been wiped completely. I only checked it about 5 days ago and now its gone >=( Angry is not the word!


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PostPosted: Sun Aug 10, 2014 6:27 am 
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Joined: Wed Jul 16, 2014 1:25 am
Posts: 20
hopeful bump \:D/

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PostPosted: Sun Aug 10, 2014 10:58 am 
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Joined: Sun Aug 10, 2014 10:54 am
Posts: 1
I've been with Runetrack for over 800 Days, as a I recall, lost my tracking about 2-3 weeks ago.

I've gone through some name changes, each having been updated on the site 'Eri_c' to 'Helo_Hi' back to 'Eri_c'

and now when I attempt to link Eri_c to 'Confucius' it doesn't work.

I'll try the 10 views requirement again though. Let you know how it goes.

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PostPosted: Wed Aug 13, 2014 2:16 am 
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Joined: Sat Aug 02, 2014 12:03 am
Posts: 3
Dear Sword Kill11,

I've posted before, but I doubt it reached you, because it was in a different topic.

Basically, I have had over 1,000 days worth of stats, records, averages, and Page Views completely and utterly lost. At first I thought it was just a glitch, and waited a few days to see, even after recompleting the viewing criteria (i.e; 10 IP's), but still, nothing. I have also lost previous display names, but I am not too upset about that. I can tell you that I originally made a Runetrack on August 11th, 2011. Previous display names include Loots Always, Karl xDz, Karliii3, and the current name is Karliii3.

Here is a link to my profile: http://runetrack.com/profile.php?user=Karliii3

I really hope it is possible to correct what has been lost, but I understand if it is not.


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PostPosted: Wed Aug 13, 2014 3:43 am 
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Joined: Tue Jul 29, 2014 9:13 am
Posts: 10
Now my runetrack won't update for today.... I've gained xp today but it shows nothing. At the top of the page it says:

Warning: mysql_fetch_assoc() expects parameter 1 to be resource, boolean given in /home/sword/public_html/includes/profile_page.php on line 36

Not sure exactly what that means D:



EDIT: Okay, my page has now updated. It's also reset for a second time. I was up to almost 200 views again, and achieved some new personal hiscores. All gone. Again. This is getting really old...

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Last edited by la-n-a on Thu Aug 14, 2014 3:58 am, edited 1 time in total.

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PostPosted: Wed Aug 13, 2014 1:30 pm 
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Joined: Wed Aug 13, 2014 1:26 pm
Posts: 1
Tried changing display name but it won't allow me to and I don't want to get another 10 IP views.

tFamous ---> Extinction

Error: http://puu.sh/aQFL0.png

Old Runetrack: http://runetrack.com/profile.php?user=Tfamous

Attmpted display name change: Extinction


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PostPosted: Wed Aug 13, 2014 10:34 pm 
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Joined: Wed Aug 13, 2014 10:29 pm
Posts: 6
Im getting the same glitch as that.

I cant update my name to my new one.

This is my old runetrack profile: http://runetrack.com/profile.php?user=G_Uinea

Can you update my name to "Guinea" please.


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PostPosted: Thu Aug 14, 2014 8:26 am 
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Joined: Thu Oct 31, 2013 8:11 pm
Posts: 32
Live4Rs wrote:
Yes same happend to me Rsn: Live 4 Rs
Lost my Ips (again) had 1500+ on first time and this time personal records.



New Problem i changed my display name and and both profiles are failing to merge

Old Rsn: Live 4 Rs New: Electricity


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PostPosted: Thu Aug 14, 2014 9:23 pm 
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Joined: Thu Aug 14, 2014 9:17 pm
Posts: 4
For Sword:





My Original name was MaxCape. I changed this in the following ways:

MaxCape -> Conjurer -> MaxCape -> Cormag -> High Elf -> Magick

Once I had cormag, I tried to change it to High Elf. But Before the Runetrack daily update, I snagged Magick. Now there is a separate profile:

One for Cormag, and one for Magick.

Is there any way you can make it so Magick's data is Cormags? It's the same account, mine, and it's a final name. Because I Don't want to lose a year+ of data :(

http://runetrack.com/profile.php?user=Cormag

http://runetrack.com/profile.php?user=Magick


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PostPosted: Fri Aug 15, 2014 2:47 am 
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Joined: Fri Aug 15, 2014 2:41 am
Posts: 3
Hey,

Hopefully this is the right place for things. :) Got a problem with changing the name over on a runetrack profile and would love to have things fixed up to avoid losing 1500+ days of tracking & global records. :)

Current display name: 'Simoon' - http://runetrack.com/profile.php?user=Simoon (This was my original name; had changed it to 'Freeman' yesterday and then back to Simoon due to transferring the name Freeman over to my alternate account for OSRS playing)

The problem I have at the moment is 'Freeman' has hiscore data for RS3 which now means I cannot change names using the normal means. The link to my problematic tracker page is - http://runetrack.com/profile.php?user=Freeman

It'd be great if the profile 'Freeman' could be changed back to 'Simoon' so I don't lose records. :)

Much appreciated,
Simoon


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PostPosted: Fri Aug 15, 2014 2:48 pm 
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Joined: Sun May 11, 2014 7:52 pm
Posts: 3
I had my name manually switched with another player and my profile got wrecked.

My rsn is You Pick It and I gave the rsn Brent to Sheep Farmer.

I had a divination and a dungeoneering global record on my account and I lost all of my tracking data for the 1000+ plays I was registered for.

So to maybe help clarify the situation, my friend got my old page instead of is and this is what we are left with:

Him having my old profile due to the way our names were transferred: http://runetrack.com/profile.php?user=Brent

Him being unable to claim his old profile due to already having my own: http://runetrack.com/profile.php?user=sheep+farmer

and me having to create an entirely new profile if I want to be tracked agin, which I do not want to do as I would really like to have my old one back as it had so much of my history on it.

I guess my question is, is it really even possible to get everything back? or should I just make a new profile already?


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PostPosted: Fri Aug 15, 2014 3:00 pm 
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Joined: Sat Jul 26, 2014 4:06 pm
Posts: 9
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and once again my runetrack is still stuck, need 4 more if possible please


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PostPosted: Sat Aug 16, 2014 12:26 am 
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Joined: Sat Aug 16, 2014 12:23 am
Posts: 1
I am having a similar issue. I have 1000+ days with my runetrack. I recently changed my name from 'Ringwraith' to 'Frodo B', and my runetrack will not allow me to connect both accounts. Any help would be greatly appreciated


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PostPosted: Sat Aug 16, 2014 2:44 am 
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Joined: Wed Jul 16, 2014 1:25 am
Posts: 20
i've lost my top xp gain history for the second time now. :cry: but its only effecting my main page, and i lost half of my ip views.

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PostPosted: Sat Aug 16, 2014 12:52 pm 
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Joined: Sat Aug 16, 2014 12:50 pm
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Runetrack not updating, xp keeps rolling over. Most history lost.
http://runetrack.com/profile.php?user=Athena975

Thanks for help.


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PostPosted: Sat Aug 16, 2014 8:39 pm 
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Joined: Sat Aug 16, 2014 8:37 pm
Posts: 1
http://runetrack.com/profile.php?user=Miss_Lioness

Unique views stays at 0 even though multiple people have seen it. Also personal records are lost.


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